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Repairs, Returns & Exchanges

7 articles

Everything you need to know about returns, exchanges, and our repair policy.

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What does the Lifetime Warranty cover?

Because all of our gear is made in America and designed to be repaired, we'll repair your gear for life. Typically we're able to reuse the hardware pieces and just replace the damaged rope or webbing...

Are your products indestructible?

Unfortunately not. While the materials we use are more durable than most, because they're still made from rope or webbing, your dog can still damage them. Our products are designed to be rebuilt and repaired for life, you just have to send them in.

How to start your repair

Visit https://atlaspetcompany.com/pages/warranty and fill out the form to start your repair.

How do I find my order number?

Create an account to view your order number/s here.

How long do I have to return or exchange my order?

If you don't love your gear when you first get it, you can return your items for a full refund up to 30 days after you get your gear.

How to start your return or exchange

To start your return or exchange, send an email to [email protected]

How to start your return or exchange copy

To start your return or exchange, send an email to [email protected]