Start A Repair

Start A Return/Exchange

Atlas Pet Company

Have a question about our gear or need help with your order? Start here.

Atlas Pet Company Help Center

To get instructions to send in your gear, start your repair here. You'll need your order number, which can be found by searching your emails for "APC" (It looks like APC54321) or you can also create an account to see all of your orders.

How do I start a repair?

Your order number can be found by searching your emails for "APC" (It looks like APC54321) or you can also create an account to see all of your orders.

What is my order number?

Because we're the only place you can buy our gear, we let you test it out for up to 30 days after you receive it, but there are a few rules we don’t make exceptions for after the 30-day return period is over:

⦿ No refunds or exchanges, even for unused items
⦿ No size or color changes unless the original option was discontinued
⦿ Personalized products are nonrefundable but can be repaired.

What is your return policy?

We recommend buying both sizes and returning the one that doesn't fit.

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